The Program Administrator announces that a Database of Consumer Complaints is now available on the Adjustable Block Program and Illinois Shines websites. The database provides a summary of complaints received by the programs and the status of their resolution. This report complements the previously released Disciplinary Actions Report and will be updated when changes occur to ensure that the information is up to date and serves as a reliable resource.
In addition, the Illinois Power Agency has filed the 2019 Consumer Complaints Report with the Illinois Commerce Commission. The report describes in more detail 28 complaints received by the Program Administrator between November 2018 and December 2019 as well as three disciplinary actions taken during that period. These complaints represent a very small portion of the over 11,000 project applications received.
In developing the Database and Report, the Illinois Power Agency and the Program Administrator have sought to balance respecting the privacy of complainants and the benefits of having transparent information that can be valuable to other consumers who may be seeking an Approved Vendor/Designee to work with. The Database and Report do not contain any personally identifying information regarding the complainant. (Background on stakeholder feedback on this topic can be found here.)
To be considered a consumer complaint, a complaint generally will need to come directly from the impacted consumer. However, the Program Administrator maintains the discretion to publish information on a complaint received from an ABP Approved Vendor/Designee or a third-party if the complaint provides information that would be valuable to other parties. Generally, complaints from an ABP Approved Vendor/Designee should be directed to the Program Administrator and will be addressed within the scope of the Program.
The IPA has released this statement regarding COVID-19.
All Program participants are requested to read this announcement as it, among other factors:
- Includes a change in Program requirements and the Marketing Guidelines
- Establishes new requirements around face-to-face interaction
- Provides updates on planned workshops
- Gives guidance on system inspections going forward
The Program Administrator has developed a Program timeline to help participants in Illinois Shines and the general public understand Illinois Shines Program mechanics and estimated timelines for each step of the application and payment process.
- Illinois Shines Program Timeline – Summary of each step of the program with estimated processing times. This timeline is customized for use in customer (and potential customer) interactions to help them understand Program timing including REC payments. Additional context is provided about the Program to highlight areas where delays in application processing time are possible.
The Community Solar Spanish language brochure and an updated Distributed Generation Spanish language brochure have been posted to the Illinois Adjustable Block Program website and to the Illinois Shines website.
The Illinois Shines Community Solar informational brochure is now live and accessible on the Illinois Shines website.
Additionally, for primarily Spanish speaking project hosts, the Illinois Shines Distributed Generation informational brochure is now live and accessible in Spanish on the Illinois Shines website.
A Spanish version of the Illinois Shines Community Solar informational brochure is currently being developed and will be available in the near future.
The Illinois Shines Program opened for project applications on January 30, 2019 at 9:00 AM CST. The volume of project applications received for each block in the program are available on the Illinois Adjustable Block Program website dashboard. The dashboard shows megawatt capacity of each block broken down by submission and review status. The dashboard is updated every evening.
The application period closes at deadline for a project application to qualify for the Block 1 lottery is 12:00 PM CST on February 13, 2019. All application fees should be submitted prior to the close of the application period
Only Approved Vendors can submit project applications. Project applications will lead to REC payment contracts only if approved by the Illinois Power Agency (IPA) and the Illinois Commerce Commission (ICC).