The Illinois Shines Program Administrator has developed guidelines and procedures to protect consumer interests. The guidelines have been finalized, they will be provided by your Approved Vendor as well as made available here and via printed brochure. The guidelines cover the marketing and sales process for the sale of RECs under this program. Consumers with concerns or complaints will be able to submit them to the Program Administrator via telephone, email or contact form. During the early implementation phase of the Program, please submit all concerns and complaints using this form to the Program Administrator.