The Illinois Shines Program Administrator has developed guidelines and procedures to protect consumer interests. The guidelines have been finalized; they will be provided by your Approved Vendor as well as made available here and via printed brochure. The guidelines cover the marketing and sales process for the installation of onsite photovoltaic projects or subscriptions to community solar projects participating in this program. Consumers with concerns or complaints will be able to submit them to the Program Administrator via telephone, email or the contact form below.

    Would you like to also file your complaint with the Office of the Illinois Attorney General?
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    If you would like to file a complaint with the Illinois Commerce Commission, please visit the ICC’s website.