Illinois Shines Consumer Protection Center

The form to the right can be used to file a complaint with the Adjustable Block Program/Illinois Shines Program Administrator regarding the actions or behavior of an Approved Vendor or a designee of an Approved Vendor.

Upon receiving a complaint through this form (or by email or telephone), the Program Administrator will investigate the complaint and may request additional information from you, as well as from the entity which is the subject of the complaint. If you do not want the Program Administrator to contact the entity that is the subject of the complaint, please indicate that in your complaint.

To see a database of all complaints received by the Program to date, please visit the Consumer Protection Database page.

Consumer Protection Database

File a Complaint With Illinois Shines

File a complaint with the Adjustable Block Program/Illinois Shines Program Administrator regarding the actions or behavior of an Approved Vendor or a designee of an Approved Vendor. You can file a complaint by calling or emailing the Program Administrator, or filling out the form below.

: 877-708-3456
: [email protected]

Step 1 of 2

Illinois Commerce Commission Complaint Center

If you would like to submit your complaint to the Illinois Commerce Commission (ICC) for review, please use the Commission’s internal complaint form:

Complaint Form

The ICC usually focuses on complaints regarding installers, installations, and Alternative Retail Electric Suppliers (ARES). If you are experiencing issues with a system installation, a specific installer, or an ARES, please consider also submitting your complaint to the ICC. In order to properly file an informal complaint with the ICC please follow the directions outlined in the steps to file a complaint listed to the right.

Steps to File a Complaint with the Illinois Commerce Commission

1

Step 1

Select “Electric” for your Complaint Type. Click “Next”.
2

Step 2

Input your contact information into the form. Click “Next”.
3

Step 3

If this is an issue that involves your interconnecting electric utility and you have contacted your utility regarding this issue, please select “Yes”. If this is an issue purely with your installer/Approved Vendor/Designee, and you have not contacted your interconnecting utility regarding this issue, please select “No”. Click “Next”.
4

Step 4

Enter information regarding your complaint. If this is not an issue with your interconnecting utility, please leave the “Account Number” field blank. Click “Next”.
5

Step 5

Review your complaint details, verify all details are true, and click “Finish” to submit your complaint to the ICC.

Illinois Attorney General’s Consumer
Protection Division Complaint Center

If you have been subject to fraudulent or deceptive sales practices, the Illinois Attorney General’s Consumer Protection Division may be able to help.

File Complaint

The Illinois Attorney General’s Consumer Protection Division can also be reached at:

Chicago: 800-386-5438 | TTY: 800-964-3013

Springfield: 800-243-0618 | TTY: 877-844-5461

Carbondale: 800-243-0607 | TTY: 877-675-9339

Spanish language: 866-310-8398