Need Info Updates – 06/22/2023

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Resolving the high Need Info volume and resulting delays in application approvals remains a high priority. Updates from the Need Info Working Group include:

  • The training of additional staff to Need Info efforts to resolve applications missing information by updating applications with data and documentation provided by AVs.
  • Analyzing data to identify the Top Reasons for Need Info application status (applications reviewed May 20 – June 7, 2023)
    • Part I Top Need Info reasons
      • Inverter Issue (inacceptable size/model)
      • Net meter waiver missing
      • Disclosure Form electronic signature tracking documentation needed
      • Ground cover ratio is not clear
      • Designee not registered
    • Part II Top Need Info reasons
      • Module different between application and photo
      • Certificate of Completion issue (relationship of parties unclear; not signed by utility)
      • Standing order missing
      • Meter – photo missing (solar production needed); Meter make/model differ between photo and application
      • Inverter model number missing; number of inverters missing