Resolving the high Need Info volume and resulting delays in application approvals remains a high priority. The Need Info Working Group has analyzed data to identify the Top Reasons for Need Info application status (applications reviewed May 20 – June 7, 2023) which include:
- Part I Top Need Info reasons
- Inverter Issue (inacceptable size/model)
- Disclosure Form electronic signatures missing
- Entering system sizes in wrong size (w vs. kW)
- Part II Top Need Info reasons
- Number of panels different between application and photo
- Module – Rated capacity of the module model does not match the array details entered
- Certificate of Completion issue (relationship of parties unclear; not signed by utility)
- Standing order missing or Standing order status in GATS or M-RETs is “Rejected”
- Meter – photo missing (solar production needed); Meter make/model differ between photo and application
- Inverter – model number missing; photo of each inverter missing
