Updated COVID-19-Related Marketing Guidelines – October 7, 2020

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On March 20, 2020, in light of the growing COVID-19 pandemic and its expected impacts in Illinois, the Illinois Power Agency adopted the following emergency amendment to its Adjustable Block Program and Illinois Solar for All Program Marketing Guidelines:

In-person marketing and solicitation: Given the public health emergency posed by the COVID-19 virus, in-person marketing or solicitation of photovoltaic system sales, installations, or financing; in-person marketing or solicitation of community solar subscriptions; or similar in-person solar marketing or solicitation activity are prohibited.

Clarifications to this prohibition were offered on May 19, 2020, along with additional guidance and updates on June 4, 2020June 30, 2020, and August 5, 2020.

This update confirms that the IPA’s prohibition of door-to-door sales and solicitation remains in place while offering additional clarifications regarding the scope of this prohibition.

Regarding the basis for the IPA’s door-to-door sales prohibition, the statewide COVID-19 positivity rate (the percentage of positive tests across total tests given) remains in the range of 3.5%.  That positivity rate remains well above its lowest points from June and has showed little decline across the summer months, and the daily totals for both confirmed cases and fatalities in Illinois remain a significant public health concern.  As Illinois moves into cooler fall weather with more time spent indoors, efforts should be made to protect against a recurrent spike in COVID-19 transmission through curbing unnecessary—and especially unwanted—person-to-person contact.

The IPA believes that transactions benefitting from public funding should operate in the public interest.  Thus, in the interest of protecting public health, door-to-door sales remains a prohibited sales channel under solar incentive programs administered by the IPA (the Adjustable Block Program and Illinois Solar for All Program) and entities found violating this prohibition may be suspended from program participation.


A reiteration of prior-offered clarification is provided below:

Passive forms of in-person marketing and solicitation – such as tabling at retail stores or events, or door-to-door distribution of marketing materials such as advertising flyers – are no longer prohibited.  While these activities could increase the likelihood of unnecessary person-to-person interactions, such an increase would be small or already agreed-to through participation in existing commercial channels.  Any permitted door-to-door distribution of marketing materials must consist only of distribution of materials (with no notification—such as door knocking or ringing of a doorbell—allowed as part of that distribution) and not include any other marketing or solicitation activities, including in-person sales or solicitation, until such time as the potential customer has received and read those materials and initiated an entirely separate follow-up conversation.

Additionally, in-person meetings with prospective or existing customers (such as a follow-up to an online or phone discussion) are not prohibited so long as expressly agreed to by that customer.  The IPA strongly discourages any high-pressure tactics used to secure such meetings, however, and requests that all Approved Vendors, designees, agents, and subcontractors strongly consider whether virtual meetings, e-signatures, or other telecommunication practices can instead be utilized.  Approved Vendors, designees, agents, and subcontractors must respect the wishes of existing or prospective customers who do not wish to meet in-person.

In addition to this prior-issued guidance the IPA offers the following additional clarifications:

  • This prohibition applies both to business-to-business sales in addition to sales to Illinois residents.
  • This prohibition applies to any size of system or subscription for photovoltaic systems benefitting from incentive funding through program participation.
  • While the term “door-to-door” is used in describing this prohibition, this prohibition applies to any attempts to initiate person-to-person contact without that person’s or business’s prior acquiescence, unless part of the tabling exception outlined above. Thus, approaching an individual on their property, on the street, or otherwise without their prior express consent to such person-to-person contact may constitute a violation.
  • Guidance offered by the Illinois Department of Commerce and Economic Opportunity (“DCEO”) regarding the permissibility of door-to-door sales during Phase 4 of the state’s Restore Illinois Plan addresses only whether such practices would run afoul of the Restore Illinois Plan, and does not address the requirements applicable to qualifying for state-administered incentive funding under the IPA’s programs.
  • Likewise, the removal of prohibitions on door-to-door solicitations by local governments does not impact program permissibility of door-to-door marketing for transactions funded through the IPA’s solar incentive programs in those areas.

For the foregoing reasons and those offered in its prior updates, the Agency believes this would be an inappropriate time to start permitting in-person interactions initiated without a customer, homeowner, or business owner’s express permission.  This prohibition will remain in effect until lifted by the IPA through a formal announcement, although the IPA will endeavor to continue providing updates.  Additionally, prior-issued guidance regarding best practices remains in effect.

Should you have questions about whether specific practices are permitted, please contact IPA Chief Legal Counsel Brian Granahan at [email protected].