Consumer Satisfaction Survey

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As previewed during the July 7, 2023, Consumer Protection Working Group, in the coming weeks, the Program Administrator will distribute its first Consumer Satisfaction Survey. The Program Administrator will issue this survey to a randomly selected group of Small Distributed Generation consumers whose projects were approved by the Illinois Commerce Commission in the past six months. The purpose of the survey is to better understand consumers’ experience working with Illinois Shines participating entities and to help us improve consumer protections within the Program. Customers are not required to provide their name and are not asked to identify the AV or Designee with whom they contracted. If you receive questions from customers who receive the survey, please feel free to direct them to the Program Administrator.