The Program Administrator publishes Tips and Tricks to help support stakeholders in avoiding project applications from resulting in a Need Info request and delaying their review and approval.
- The Program has a high volume of unresolved Need Info requests that are delaying application review and project approvals for customers, which can trigger Program complaints. AVs are encouraged to check any outstanding requests using the Project Report available in their Project Dashboard within the Portal.
To find applications that have Need Info requests:
- Log into the Portal and navigate to the Project Dashboard by selecting: Menu > Vendor > Project Applications > View.
- Use the search filters and column headers to locate applications with a Need Info request.
- To export the Project Report, click ‘Export Project Data’ at the top of the page.
- In the report, AVs can:
- Search the Application ID.
- View the status of applications.
- Identify applications with active Need Info requests.
- To respond to a Need Info request:
- Search your email inbox for the original Need Info request email using the Application ID.
- Reply to the original Need Info request email with your response.
Once the Program receives the required information to resolve the Need Info request the Program Administrator can resume application review. If the Program Administrator requests information four times without resolution, the AV receives a final notice and has 45 days to respond. If the AV does not provide the required information, the application will be marked as “AV Non-Responsive.” During this period, a Program Sector Strategist will contact the AV to address the outstanding request(s). Ongoing inaction may result in a Program violation, outlined in the Consumer Protection Handbook.
