An AV or Designee may appeal a decision or action of the Program Administrator or request an exception from particular Program guidelines due to extenuating circumstances. Appeals should be submitted on company letterhead and should include a rationale, and any necessary supporting information, documents, or communications. Appeals must be submitted to [email protected] and [email protected]. The IPA may request additional information, materials, and/or have a discussion with the AV or Designee to better understand the basis of the request. There is no standard timeline for the appeal review process, but upon submission the IPA will work to issue a final determination as soon as possible. An AV or Designee will receive a formal response from the IPA once a determination is made. Additional information is available in the Consumer Protection Handbook: Section X.C.4 Appeals or in the Program Guidebook: Section 1.K. Appeal of Program Administrator Decisions.
