The Agency and Program Administrators request stakeholder feedback on proposed changes to the Consumer Protection Handbook. Proposed changes include the following:
- Updates to Solar Restitution Program caps, in accordance with the 2026 Long-Term Renewable Resources Procurement Plan
- Added definition of customer to clarify scope and applicability of various initiatives and processes
- Modified requirements related to marketing of the Federal Investment Tax Credit, based on changes to federal policy
- Requirement to provide periodic updates to Community Solar customers when their assigned project has not yet been energized
- Updates related to how Disclosure Forms are signed, including explicitly prohibiting sales agents from helping customers access email accounts and requiring sales agents to explain to customers how e-signed documents can be accessed
- Prohibition on retaliation against customers for filing complaints with the Program Administrator
The Agency and Program Administrators are also proposing updates to the Contract Requirements, including reorganization and reformatting of the requirements to increase clarity and flow, and clarifying requirements. Because the Contract Requirements have been significantly reorganized, an annotated version identifying the most significant changes is provided in lieu of a “track changes” version.
- Illinois Shines Community Solar Contract Requirements – 3.4.26 annotated clean
- Illinois Shines Distributed Generation Contract Requirements – 3.4.26 annotated clean
Finally, the Agency and Illinois Shines Program Administrator are also publishing a draft updated version of the Stranded Customer REC Adder document that lists the categories of stranded customers. This version makes clarifications and consolidates categories with the same REC adder value.
- 2026 REC Adder – Categories of Stranded Customers Update – clean
- 2026 REC Adder – Categories of Stranded Customers Update – redline
The Agency and Program Administrators request feedback on all aspects of the proposals.
Please provide comments via email attachment to [email protected] with the subject “[Responder’s Name] – Stakeholder Feedback on CP Documents” by March 20, 2026.
Thank you!
Illinois Shines Program
[email protected]