On September 16, 2024 released an announcement on August Request for Stakeholder Feedback on Consumer Protection Initiatives. 

The Agency and Program Administrators are requesting stakeholder feedback on detailed proposals for three new consumer protection initiatives: an escrow process, a stranded customer REC adder, and a Restitution Program. A framework for each of these initiatives was approved as part of the 2024 Long-Term Plan, and the Agency is now seeking feedback on more comprehensive proposals for each initiative.   

• Escrow Process Stakeholder Feedback Request: The escrow process will be used when necessary to ensure that customers who have been promised a portion of the REC incentive payment do in fact receive that promised payment.   

• Stranded Customer REC Adder Stakeholder Feedback Request: The stranded customer REC adder creates an economic incentive for Approved Vendors to take on customers who have been stranded by the original solar company.  

• Restitution Program Stakeholder Feedback Request: The Restitution Program will provide compensation to customers harmed through their participation in Illinois Shines and Illinois Solar for All.   

The Agency and Program Administrators request feedback on all aspects of the proposals, and commenters should not feel limited by the specific questions posed.   

Please provide comments via email attachment to [email protected] with the subject “[Responder’s Name] – Stakeholder Feedback on CP Initiatives” by October 7, 2024.