October 2025 Consumer Protection Working Group
The Agency and the Illinois Shines and Illinois Solar for All Program Administrators hosted the Consumer Protection Working Group meeting on October 3, 2025, at 10:00 a.m. CPT. The Working Group’s meeting minutes can be found on the Consumer Protection Working Group page on the Program website.
October 2025 Consumer Protection Working Group
The Agency and the Illinois Shines and Illinois Solar for All Program Administrators will host the next Consumer Protection Working Group meeting on October 3, 2025, at 10:00 a.m. CPT. The Working Group’s meeting agendas, Zoom links, and a participation interest form can be found on the Consumer Protection Working Group page on the Program website.
Stranded Customer REC Adder Rationale Document
Stranded customers are those who have signed a contract with a solar company and then the AV (and sometimes also the Designee) goes out of business or is prevented from moving forward with the project.. In response to AV and Designee feedback that assisting stranded customers is often unattractive, as the work and risk can outweigh the […]
September Consumer Protection Working Group
On September 5, 2025, the Illinois Shines and Illinois Solar for All Program Administrators hosted the Consumer Protection Working Group to discuss market trends, best practices, consumer education, updates to Program requirements and documents, and other consumer protection issues for both Illinois Shines and Illinois Solar for All. The monthly working group is an opportunity […]
Rationale Document for Stranded Customer REC Adder
The Illinois Power Agency proposed the creation of a stranded customer REC adder in Section 9.4.2.1.1 of the 2024 Long-Term Renewable Resources Procurement Plan (“2024 Long-Term Plan”). The Stranded Customer REC Adder will incentivize solar companies to take on customers who have become stranded in IPA solar incentive programs. Stranded customers are those who have already signed […]
September Consumer Protection Working Group
On September 5, 2025, the Program Administrator will hold the Consumer Protection Working Group to discuss market trends, best practices, consumer education, updates to Program requirements and documents, and other consumer protection issues for both Illinois Shines and Illinois Solar for All. This is an opportunity for consumers, solar companies, community and nonprofit organizations, and […]
August 2025 Consumer Protection Working Group
The Agency and its Illinois Shines and Illinois Solar for All Program Administrators hosted the August Consumer Protection Working Group today. The agenda and today’s meeting notes will be published on the Program website, where agendas for meetings are also shared. The next Working Group meeting will be held on Friday, September 5, 2025, at 10:00 a.m. CPT. If you are interested in participating in the group and future […]
Illinois Shines Publishes 2025 Customer Satisfaction Survey Results and Analysis
The Illinois Power Agency (IPA) prioritizes educating consumers about the decision to go solar and provides resources to help consumers understand the substantial benefits of going solar with Illinois Shines, including potential financial incentives, rigorous consumer protections and more. Illinois Shines consumer protections help ensure Program participants have necessary information and safeguards for a positive […]
Illinois Shines Program Launches Escrow Process
The Illinois Power Agency and Illinois Shines Program Administrator are pleased to announce the launch of the escrow process, first outlined in the 2024 Long-Term Renewable Resources Plan. The escrow process may be used when an Approved Vendor fails to make promised pass-through payments to customers. Through the escrow process, Illinois Shines incentive payments will be made […]
IPA Issues Rationale Document Regarding Escrow Process
The Illinois Power Agency proposed the creation of an escrow process in Section 9.4.2.1.2 of the 2024 Long-Term Renewable Resources Procurement Plan (“2024 Long-Term Plan”). The escrow process will be used to ensure that customers who participate in IPA solar incentive programs and who have been promised a pass-through of the REC incentive payment in […]