November 2025 Consumer Protection Working Group
The Agency and the Illinois Shines and Illinois Solar for All Program Administrators will host the next Consumer Protection Working Group meeting on November 7, 2025, at 10:00 a.m. CPT. The Working Group’s meeting agendas, Zoom links, and a participation interest form can be found on the Consumer Protection Working Group page on the Program website.
Program Administrator to Host Illinois Shines Customer Focus Groups
Following the Spring 2025 Customer Satisfaction Survey, the Program Administrator will conduct a series of focus groups between October 28, 2025, and November 13, 2025, to gather additional insight from Illinois Shines customers who participated in the survey about their Program experience. The focus groups will aim to gather customer feedback related to the Illinois […]
IPA Launches the Stranded Customer REC Adder
Stranded customers are Illinois Shines or Illinois Solar for All customers who have signed a contract with an Approved Vendor (“AV”) (and/or sometimes a Designee) that goes out of business or is prevented from moving forward with the project for other reasons, such as disciplinary action. In response to AV and Designee feedback that assisting […]
New Homeowner Handouts Published: Buying and Selling Homes with Illinois Shines Solar Projects
Consumer protection is a key pillar of Illinois Shines, helping ensure Program participants have the necessary information and safeguards for a positive Program experience. In March, the IPA and its Program Administrators launched the Homeowner Handout series to help educate consumers about the decision to go solar with Illinois Shines and provide resources to help […]
October 2025 Consumer Protection Working Group
The Agency and the Illinois Shines and Illinois Solar for All Program Administrators hosted the Consumer Protection Working Group meeting on October 3, 2025, at 10:00 a.m. CPT. The Working Group’s meeting minutes can be found on the Consumer Protection Working Group page on the Program website.
October 2025 Consumer Protection Working Group
The Agency and the Illinois Shines and Illinois Solar for All Program Administrators will host the next Consumer Protection Working Group meeting on October 3, 2025, at 10:00 a.m. CPT. The Working Group’s meeting agendas, Zoom links, and a participation interest form can be found on the Consumer Protection Working Group page on the Program website.
Stranded Customer REC Adder Rationale Document
Stranded customers are those who have signed a contract with a solar company and then the AV (and sometimes also the Designee) goes out of business or is prevented from moving forward with the project.. In response to AV and Designee feedback that assisting stranded customers is often unattractive, as the work and risk can outweigh the […]
September Consumer Protection Working Group
On September 5, 2025, the Illinois Shines and Illinois Solar for All Program Administrators hosted the Consumer Protection Working Group to discuss market trends, best practices, consumer education, updates to Program requirements and documents, and other consumer protection issues for both Illinois Shines and Illinois Solar for All. The monthly working group is an opportunity […]
Rationale Document for Stranded Customer REC Adder
The Illinois Power Agency proposed the creation of a stranded customer REC adder in Section 9.4.2.1.1 of the 2024 Long-Term Renewable Resources Procurement Plan (“2024 Long-Term Plan”). The Stranded Customer REC Adder will incentivize solar companies to take on customers who have become stranded in IPA solar incentive programs. Stranded customers are those who have already signed […]
September Consumer Protection Working Group
On September 5, 2025, the Program Administrator will hold the Consumer Protection Working Group to discuss market trends, best practices, consumer education, updates to Program requirements and documents, and other consumer protection issues for both Illinois Shines and Illinois Solar for All. This is an opportunity for consumers, solar companies, community and nonprofit organizations, and […]