IPA Files 2025 Consumer Complaints & Disciplinary Actions Annual Report
On February 27, 2027, the IPA filed the 2025 Consumer Complaints & Disciplinary Actions Annual Report to the ICC in Docket No. 25-0945. Under the Long-Term Plan, the Agency is required to file this report annually with the ICC to document the frequency and nature of complaints related to both Illinois Shines and Illinois Solar for All. […]
February 2026 Consumer Protection Working Group
The Agency and the Illinois Shines and Illinois Solar for All Program Administrators hosted the February Consumer Protection Working Group meeting on February 6, 2026. The Working Group’s agenda and meeting minutes can be found on the Consumer Protection Working Group page on the Program website.
February 2026 Consumer Protection Working Group
The Agency and the Illinois Shines and Illinois Solar for All Program Administrators will host the next Consumer Protection Working Group meeting on February 6, 2026, at 10:00 a.m. CPT. The Working Group’s meeting agendas, Zoom links, and a participation interest form can be found on the Consumer Protection Working Group page on the Program […]
Unbatch and Reassignment Process and Stranded Customers
Earlier this year, the Program implemented an “unbatching” process, that was approved in the 2024 Long-Term Plan, to assist stranded customers who have signed a contract with an AV (and/or a Designee) that goes out of business or is prevented from moving forward with the project for other reasons, such as disciplinary action. Since projects […]
December Consumer Protection Working Group
The Agency and the Illinois Shines and Illinois Solar for All Program Administrators hosted the December Consumer Protection Working Group meeting today, December 5, 2025, at 10:00 a.m. CPT. The Working Group’s agenda and meeting minutes can be found on the Consumer Protection Working Group page on the Program website.
November 2025 Consumer Protection Working Group
The Agency and the Illinois Shines and Illinois Solar for All Program Administrators hosted the November Consumer Protection Working Group meeting on November 7, 2025, at 10:00 a.m. CPT. The Working Group’s agenda and meeting minutes can be found on the Consumer Protection Working Group page on the Program website.
November 2025 Consumer Protection Working Group
The Agency and the Illinois Shines and Illinois Solar for All Program Administrators will host the next Consumer Protection Working Group meeting on November 7, 2025, at 10:00 a.m. CPT. The Working Group’s meeting agendas, Zoom links, and a participation interest form can be found on the Consumer Protection Working Group page on the Program website.
Program Administrator to Host Illinois Shines Customer Focus Groups
Following the Spring 2025 Customer Satisfaction Survey, the Program Administrator will conduct a series of focus groups between October 28, 2025, and November 13, 2025, to gather additional insight from Illinois Shines customers who participated in the survey about their Program experience. The focus groups will aim to gather customer feedback related to the Illinois […]
IPA Launches the Stranded Customer REC Adder
Stranded customers are Illinois Shines or Illinois Solar for All customers who have signed a contract with an Approved Vendor (“AV”) (and/or sometimes a Designee) that goes out of business or is prevented from moving forward with the project for other reasons, such as disciplinary action. In response to AV and Designee feedback that assisting […]
New Homeowner Handouts Published: Buying and Selling Homes with Illinois Shines Solar Projects
Consumer protection is a key pillar of Illinois Shines, helping ensure Program participants have the necessary information and safeguards for a positive Program experience. In March, the IPA and its Program Administrators launched the Homeowner Handout series to help educate consumers about the decision to go solar with Illinois Shines and provide resources to help […]