April 2025 Consumer Protection Working Group
The Agency and its Illinois Shines and Illinois Solar for All Program Administrators hosted the April Consumer Protection Working Group meeting today. The notes from the Working Group will be published on the Program website, where agendas for meetings are also shared. The next Working Group meeting will be held on Friday, May 2, 2025, […]
Customer Satisfaction Survey Closed
The Customer Satisfaction Survey closed on March 24, 2025. In the coming weeks, the Program Administrator will contact customers who in the survey expressed interest in joining a focus group for deeper discussion about the Program.
April 2025 Consumer Protection Working Group
The Agency and its Illinois Shines and Illinois Solar for All Program Administrators will host the next Consumer Protection Working Group meeting on April 4, 2025, at 10:00 a.m. CPT. The Working Group’s meeting agendas, Zoom links, and a participation interest form can be found on the Consumer Protection Working Group page on the Program […]
Customer Satisfaction Survey
The Customer Satisfaction Survey closes on March 24, 2025. The Program Administrator invited Small DG Purchase, Lease, and PPA customers whose applications were Part II verified since December 1, 2023 to participate in the survey. After March 24, 2025 the Program Administrator will contact customers who in the survey expressed interest in joining a focus […]
March 2025 Consumer Protection Working Group
The Agency and its Illinois Shines and Illinois Solar for All Program Administrators hosted the March Consumer Protection Working Group meeting today. The notes from the Working Group will be published on the Program website, where agendas for meetings are also shared. The next Working Group meeting will be held on Friday, April 4, 2025, […]
2024 Consumer Complaints & Disciplinary Actions Annual Report Published
On February 28, 2025, the Agency filed the 2024 Consumer Complaints & Disciplinary Actions Annual Report. Under the Long-Term Plan, the Agency is required to file this report annually with the Illinois Commerce Commission to document the frequency and nature of complaints related both to Illinois Shines and Illinois Solar for All. The report also […]
Draft Program Guidebook, Consumer Protection Documents, and REC prices Released for Feedback – Comments Due March 26, 2025
On March 7, 2025, the Program released the draft Program Guidebook, draft Consumer Protection documents, and draft REC Prices for the 2025-26 Program Year. The announcement details next steps in the Program Guidebook comment and updates process, as well as high-level changes to the draft Program Guidebook, draft Consumer Protection documents, and draft REC Prices. […]
March 2025 Consumer Protection Working Group
The Agency and its Illinois Shines and Illinois Solar for All Program Administrators will host the next Consumer Protection Working Group meeting on March 7, 2025, at 10:00 a.m. CPT. The Working Group’s meeting agendas, Zoom links, and a participation interest form can be found on the Consumer Protection Working Group page on the Program […]
February 2025 Consumer Protection Working Group
The Agency and its Illinois Shines and Illinois Solar for All Program Administrators hosted the February Consumer Protection Working Group meeting today. The notes from the Working Group will be published on the Program website, where agendas for meetings are also shared. The next Working Group meeting will be held on Friday, March 7, 2025, […]
Consumer Protection Working Group
The Illinois Shines and Illinois Solar for All programs will not hold a Consumer Protection Working Group in January 2025. The next Consumer Protection Working Group will be on February 7, 2025 at 10:00 a.m. CPT. If you are interested in participating in the group and future meetings, please submit the form on the website.
