Consumer Protection Working Group Moving to Quarterly Schedule
As previously announced, the Program Administrators and IPA proposed changing the cadence of the Consumer Protection Working Group to a quarterly schedule for a richer agenda and more robust discussion from stakeholders. Requests for feedback were due March 25, 2026. Effective June 2026, the meetings will shift to a quarterly schedule, occurring on the first […]
Proposed Update to Consumer Protection Working Group Meeting Schedule
Dear Consumer Protection Working Group Stakeholders, The Program Administrators and Illinois Power Agency are proposing a change to the cadence of Consumer Protection Working Group meetings. At the inception of the Programs, these meetings were set to run on a monthly cadence. Having monthly meetings allowed for regular feedback from participants on consumer protection-related matters as significant new Consumer Protection initiatives were launched and […]
Request for Stakeholder Feedback on Consumer Protection Documents – DUE March 20, 2026
IPA Requests Stakeholder Feedback on Consumer Protection Documents – As previously announced, the Agency and Program Administrators are requesting stakeholder feedback on proposed changes to the Consumer Protection Handbook, Contract Requirements, and the Stranded Customer REC Adder documents. The Agency and Program Administrators request feedback on all aspects of the proposals. Please provide comments via […]
March 2026 Consumer Protection Working Group
The Agency and the Illinois Shines and Illinois Solar for All Program Administrators will host the next Consumer Protection Working Group meeting on March 6, 2026, at 10:00 a.m. CPT. The Working Group’s meeting agendas, Zoom links, and a participation interest form can be found on the Consumer Protection Working Group page on the Program […]
IPA Files 2025 Consumer Complaints & Disciplinary Actions Annual Report
On February 27, 2027, the IPA filed the 2025 Consumer Complaints & Disciplinary Actions Annual Report to the ICC in Docket No. 25-0945. Under the Long-Term Plan, the Agency is required to file this report annually with the ICC to document the frequency and nature of complaints related to both Illinois Shines and Illinois Solar for All. […]
February 2026 Consumer Protection Working Group
The Agency and the Illinois Shines and Illinois Solar for All Program Administrators hosted the February Consumer Protection Working Group meeting on February 6, 2026. The Working Group’s agenda and meeting minutes can be found on the Consumer Protection Working Group page on the Program website.
February 2026 Consumer Protection Working Group
The Agency and the Illinois Shines and Illinois Solar for All Program Administrators will host the next Consumer Protection Working Group meeting on February 6, 2026, at 10:00 a.m. CPT. The Working Group’s meeting agendas, Zoom links, and a participation interest form can be found on the Consumer Protection Working Group page on the Program […]
Unbatch and Reassignment Process and Stranded Customers
Earlier this year, the Program implemented an “unbatching” process, that was approved in the 2024 Long-Term Plan, to assist stranded customers who have signed a contract with an AV (and/or a Designee) that goes out of business or is prevented from moving forward with the project for other reasons, such as disciplinary action. Since projects […]
December Consumer Protection Working Group
The Agency and the Illinois Shines and Illinois Solar for All Program Administrators hosted the December Consumer Protection Working Group meeting today, December 5, 2025, at 10:00 a.m. CPT. The Working Group’s agenda and meeting minutes can be found on the Consumer Protection Working Group page on the Program website.
November 2025 Consumer Protection Working Group
The Agency and the Illinois Shines and Illinois Solar for All Program Administrators hosted the November Consumer Protection Working Group meeting on November 7, 2025, at 10:00 a.m. CPT. The Working Group’s agenda and meeting minutes can be found on the Consumer Protection Working Group page on the Program website.