September Consumer Protection Working Group Held
The Consumer Protection Working Group was held Friday, September 4, 2026. The Working Group meets quarterly to discuss market trends, best practices, consumer education, updates to Program requirements and documents, and other consumer protection issues for both Illinois Shines and ILSFA. The Program invites stakeholders to submit suggested agenda topics for future meetings to [email protected]. […]
Illinois Shines Releases Solar Restitution Program and Escrow Process Materials
The IPA and Program Administrator have developed collateral to inform legislators and other stakeholders on the CP initiatives developed following the 2024 Long Term Plan. Brochures for the Solar Restitution Program and Escrow Process are available on the Solar Restitution Program page and new Illinois Shines Escrow Process page, respectively. These brochures detail the context […]
Illinois Shines Publishes 2025 Customer Satisfaction Survey Focus Groups Report
The Illinois Power Agency (IPA) prioritizes educating consumers about the decision to go solar and provides resources to help consumers understand the substantial benefits of going solar with Illinois Shines, including potential financial incentives, rigorous consumer protections, and more. In Spring 2025, Illinois Shines distributed the 2025 Customer Satisfaction Survey to residential customers who had an Illinois […]
IPA Launches Phase II of the Solar Restitution Program and Expands Program Caps
As previously announced, on June 1, 2026, the IPA and Program Administrator launched Phase II of the Solar Restitution Program (SRP). The IPA launched Phase I of the SRP on May 6, 2025. Under Phase I, customers were eligible to receive restitution if they were promised a pass-through of the Illinois Shines REC payment by […]
June Consumer Protection Working Group – Invitation to Suggest Topics
As previously announced, the next Consumer Protection Working Group meeting will take place on Friday, June 5, 2026, and discuss market trends, best practices, consumer education, updates to Program requirements and documents, and other consumer protection issues for both Illinois Shines and Illinois Solar for All. The Program invites stakeholders to submit suggested agenda topics […]
Consumer Protection Working Group Moving to Quarterly Schedule
As previously announced, the Program Administrators and IPA proposed changing the cadence of the Consumer Protection Working Group to a quarterly schedule for a richer agenda and more robust discussion from stakeholders. Requests for feedback were due March 25, 2026. Effective June 2026, the meetings will shift to a quarterly schedule, occurring on the first […]
Proposed Update to Consumer Protection Working Group Meeting Schedule
Dear Consumer Protection Working Group Stakeholders, The Program Administrators and Illinois Power Agency are proposing a change to the cadence of Consumer Protection Working Group meetings. At the inception of the Programs, these meetings were set to run on a monthly cadence. Having monthly meetings allowed for regular feedback from participants on consumer protection-related matters as significant new Consumer Protection initiatives were launched and […]
Request for Stakeholder Feedback on Consumer Protection Documents – DUE March 20, 2026
IPA Requests Stakeholder Feedback on Consumer Protection Documents – As previously announced, the Agency and Program Administrators are requesting stakeholder feedback on proposed changes to the Consumer Protection Handbook, Contract Requirements, and the Stranded Customer REC Adder documents. The Agency and Program Administrators request feedback on all aspects of the proposals. Please provide comments via […]
March 2026 Consumer Protection Working Group
The Agency and the Illinois Shines and Illinois Solar for All Program Administrators will host the next Consumer Protection Working Group meeting on March 6, 2026, at 10:00 a.m. CPT. The Working Group’s meeting agendas, Zoom links, and a participation interest form can be found on the Consumer Protection Working Group page on the Program […]
IPA Files 2025 Consumer Complaints & Disciplinary Actions Annual Report
On February 27, 2027, the IPA filed the 2025 Consumer Complaints & Disciplinary Actions Annual Report to the ICC in Docket No. 25-0945. Under the Long-Term Plan, the Agency is required to file this report annually with the ICC to document the frequency and nature of complaints related to both Illinois Shines and Illinois Solar for All. […]