Program Help Guides and Application Tips

Whenever possible, data values for project details should be exact and aligned when provided in the program portal, documentation, and applicable registries. However, some portal fields do not allow for decimals. In these instances, AVs should round to the nearest available value.

Per Section 5.A of the Program Guidebook, an AV has a maximum of two weeks to cure deficiencies in an application. In the case of continued communication between the Program Administrator and the AV, the cure period may be extended up to two weeks from the last good faith effort

When responding to a “Need Info” request, AVs should carefully revisit the project application before replying to ensure the answer is correct. The Program Administrator has encountered instances where vendors have provided replies with incorrect information that has led to contract inaccuracies and subsequent delays in application approval and invoicing.

When uploading documents, AVs should avoid uploading multiple copies of the same document which can add extra processing time, as the processor must compare the documents to identify differences and verify which is most recent or relevant. The Program Administrator asks AVs upload the most recent version of the relevant

Adding comments to project application sections to explain changes, relationships, and discrepancies can provide helpful clarification that prevent Need Info requests. Examples include: Keep in mind that applications must still provide all necessary data in applicable fields. Overview comments cannot be used to circumvent Program or application requirements. 

The Disclosure Form includes an automatic validation to confirm that the Customer Type matches the AC size. AVs may have noticed that Customer Type terminology differs slightly from the Program categories.