Program Help Guides and Application Tips

This page includes Program Help Guides and Application Tips and Tricks designed to help Vendors and their Designees successfully participate in  Illinois Shines. Click on a topic to view a resource, which include PDFs and videos. This page and these materials are revised as Program systems, processes, and the Program portal are updated.

These materials are designed to support all participating entities, regardless of project category that they participate in.  

For additional reference, interested entities may wish to review the Presentation Recordings and slide decks from the 2023-24 Program Year Mentorship Pilot Program which cover a range of topics including Program overview, REC contracting, project applications, ongoing Program requirements, Marketing best practices and consumer protection, and more. 

Disclosure Forms are an important consumer education tool that customers can use to understand key project information and to compare offers. In addition to these materials, the Disclosure Form Deep Dive tool is a helpful resource solar vendors may wish to review.

These resources support use of the Program portal  

TopicLast updated
How to Reset Your PasswordSeptember 27, 2022
Portal OverviewJuly 1, 2025
TopicLast updated
Part I Applications (DG and CS)March 31, 2025
Part II Applications (DG and CS)March 31, 2025
BatchingMarch 31, 2025

Application Tips & Tricks Blog

Application Tips and Tricks – Proof of Property Tax Exemptions for House of Worship Required for Prevailing Wage Exemption

As noted in Section 5.F of the Program Guidebook, effective for Program Year 2025-26, in order for a house of worship to be considered exempt from Prevailing Wage, the project application must demonstrate proof of exemption from property tax pursuant to Section 15-40 of the Property Tax Code. Sales tax

Application Tips and Tricks – Program Administrator Updates on Available Capacity Following Project Withdrawals/Removals

The Program Administrator follows a protocol regarding the withdrawal/removal of project applications, requiring formal confirmation from the Approved Vendor including AVs who are currently suspended from the Program. As application withdrawals/removals impact available capacity and the review and approval of other project applications, Approved Vendors are understandably interested in capacity

Application Tips and Tricks – Part I Section 1 Project Location address

Application Tips and Tricks – Timely Responses to Need Info Requests Emails

When a Need Info request is issued, timely response to the Program Administrator is required. A tip for AVs is to search email inboxes for “needs more information” to quickly find requests for information related to applications placed in Need Info status. AVs may request clarifications as needed, or to

Changes to Need Info Requests for Sub-Optimal Systems  

Going forward, the Program will no longer issue Need Info requests for project applications with sub-optimal systems. However, existing Need Info requests sent to Approved Vendors for sub-optimal system must still be addressed before the project application can move forward. The Program is evaluating application data collected in the last

Updates to use of ‘Unavailability of Net Metering Customer Acknowledgment’ Form 

The January launch of the updated Disclosure Forms eliminated the need for new customers to sign an ‘Unavailability of Net Metering Customer Acknowledgment’ form in situations where it was previously required. Please note that customers who signed an older version of the Disclosure Form (generated prior to January 7, 2025)

For assistance within specific project categories, contact the dedicated Sector Strategist, listed here, or the Program Administrator team at [email protected]

Small Distributed Generation

Kaitlin Hogan, at [email protected]

Large Distributed Generation

Stellan Roberts, at [email protected] 

Community Solar (TCS & CDCS)

Jess Blue, at [email protected] 

Public Schools

Brian Keller, [email protected]

Equity Eligible Contractor

Conner Rettig, at [email protected]